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Student’s inquiry FAQ's
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What if I really like a tutor but my schedule doesn’t line up?
Send a quick message—many tutors are flexible and may be able to accommodate unusual schedules or special requests.
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Is it possible to message the tutor directly and instantly on the itutorvillage platform before I book?
Yes! You can send a direct message to tutors through their profile page. This allows you to ask questions or clarify availability before booking.
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How can I change my password?
To update your password, log into your account, go to “Settings,” and select “Change Password.” Follow the prompts to securely reset it.
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Will I be charged for rescheduling a session?
Rescheduling is free if done at least 24 hours in advance. Late changes may result in a small fee to compensate tutors for their time.
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What is your return and exchange policy for paid services?
If you’re not satisfied with a session, you may request a credit or reschedule within 48 hours. Refunds are reviewed on a case-by-case basis. Reach out to our support team for help.
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Will I need to pay customs fees or duties for any materials?
No. All learning materials are delivered digitally through the platform, so there are no customs charges or physical shipments.
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How can I change or cancel my tutoring session?
You can update or cancel your session by logging into your account and visiting the “My Sessions” page. Please note cancellations made less than 24 hours before the session may incur a fee.
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